Mark Gillan is Head of Investment Operations at Scottish Widows, responsible for the operational delivery and governance of the firm’s range of investment products. His remit covers fund and platform operations, investment governance, investment change, data & analytics, and customer disclosure. Mark has over 15 years’ industry experience in senior roles in operations and product management.
Main Day 1 | 16th September
9:35 AM Panel: Building for Client-Centricity: How can you deliver personalised products, reporting, and client servicing without adding extra complexity to your operations?
- Where does personalisation add real client value versus operational burden?
- How are modular operating models enabling bespoke solutions at scale?
- How can firms manage client expectations around speed, transparency, and flexibility?
- What role do operations play in accelerating product launches and distribution?
Check out the incredible speaker line-up to see who will be joining Mark.
Download The Latest Agenda